At Derek Campers, we strive to ensure that you are satisfied with your purchase. If for any reason you are not happy with the products you have received, we offer a straightforward return and refund process.
Return Policy
You can return items within 1-3 days of receiving your order, provided the product is unused, undamaged, and in its original packaging. To initiate a return, please contact us at [email protected] with your order details.
Refund Policy
Once your return is received and inspected, we will process your refund. Since we only offer Cash on Delivery as a payment method, the refund will be processed in cash and handed over during the return process. Refunds will be issued within 1-3 days of receiving the returned product.
Conditions for Returns
- Products must be in their original condition, unused, and with all original packaging.
- Returns are not accepted for items that have been used or damaged after delivery.
- You are responsible for any shipping fees related to the return.
Non-Refundable Items
- Personalized or customized products cannot be returned or refunded.
- Items marked as “Final Sale” are non-returnable.
Contact Us
If you have any questions about the return or refund process, feel free to reach out to us at [email protected].